Refund Policy

1. Scope and current purchase status

This policy is provided by 承德云霏信息科技有限公司 for paid Lingono membership and permanent-credit orders. It covers manually collected payments and future online purchases. Online purchases and renewals are currently unavailable; trial applications can be sent to feedback@lingono.com.

An order means the paid transaction supported by its order or payment reference. One order may cover several membership periods. Gifted credits, gifted memberships and free trials have no cash purchase amount to refund.

2. Full refund of an unused order within 14 days

You may request a full refund within 14 calendar days of payment if none of the credits belonging to the entire order have been consumed. A membership period may already have started: it remains eligible if that order has no credit consumption. Advance purchases of future periods also use the payment date to determine the window.

Eligibility depends on that order's payment and usage records, not merely the wallet's current balance. Credits from different orders or gifts can coexist in one wallet. Having credits left, using a different order or receiving a gift does not by itself establish whether the order requested for refund was unused.

3. Practical examples and consumed orders

For example, a membership bought six days ago that has started but has no credit consumption is eligible under the unused-order rule. A permanent-credit order with some credits already consumed is not eligible under that voluntary rule just because it still has a balance.

If one payment purchased several consecutive periods and credits from any of those periods have been consumed, the whole order no longer meets the completely unused condition. We do not promise a proportional refund for its future periods, remaining time or unused credits. Mandatory rights and the service-problem review below still apply.

4. Duplicate charges, non-delivery and service failures

Consumed orders can still be reviewed for duplicate charges, non-delivery, service failures or refunds required by applicable law. Describe the payment or feature affected and provide the order and task references that help establish what happened.

A credit adjustment, cash refund and cancellation of a task are different remedies. A material deletion or dislike of an individual generated answer does not automatically trigger a cash refund. This does not remove rights where a service is faulty, not delivered or otherwise fails to meet an applicable legal or contractual requirement.

5. How to apply and request a review

Email feedback@lingono.com with the account email or phone number, order/payment reference, payment date, actual paid amount and currency, the requested refund and the reason. For a service problem, add the material or task identifier and relevant error details. Do not send passwords, verification codes or full payment-card details.

We check the payment and usage records and may ask for information needed to identify the transaction or problem. A request is not itself confirmation that a refund has been completed. If you disagree with the assessment, reply with additional relevant information for review; this does not restrict lawful complaint or payment-dispute rights.

6. Payment handling and future Paddle orders

The original order's actual payment records govern the amount considered for refund. We do not recalculate it from the current retail price, the current exchange rate or the wallet's credit balance. The applicable route and currency depend on the original payment and the payment channel's capabilities and will be discussed during handling.

Refunds are handled manually. We do not promise an automated refund button, a fixed review deadline or a fixed arrival time. A completed wallet reversal does not by itself mean cash has been returned; payment processing and bank posting can be separate steps.

If a future order is processed by Paddle, its applicable buyer terms and refund policy also govern the transaction. Paddle buyer support can be contacted through paddle.net, and payment refunds may be handled by Paddle. This is a conditional description of future orders, not a claim that Lingono currently offers Paddle checkout.

7. Effect on credits, membership and deletion

A refunded order's remaining credits and all membership periods are withdrawn, including future periods. Other orders are unaffected. The relevant records are retained for reconciliation and accounting. Do not continue consuming the order's credits while a refund is being assessed: later consumption can affect the unused-order condition.

Removing an imported material does not automatically return spent credits. Account deletion requires a waiver of remaining entitlements and is not a refund application; contact us before confirming deletion. Permanent-credit expiry rules and membership expiry rules remain those stated in the service terms, regardless of whether you apply for a refund.

8. Mandatory rights and policy versions

The 14-day unused-order rule is our voluntary refund policy, not a statement that it replaces every country's statutory cancellation or refund rule. Mandatory consumer rights take precedence, including where credits were consumed or the voluntary window has ended.

Updates do not retroactively remove rights applicable to an existing paid order. The Chinese, English and Japanese versions have equal effect; none has automatic priority. Contact feedback@lingono.com if a provision, translation or assessment needs clarification.